REFUND & COURSE POLICIES

Course Registration Information

Classroom Live Course Fees:

Course Fees cover all applicable course materials, and your Certificate of Completion. Course Fees does not include any parking expenses you may incur.

Course Locations:

For Classroom Live courses, always double-check your confirmation letter for the exact course location. Please contact the training SPOC specified in the Confirmation letter for guidance.

Course Schedule:

For Classroom Live courses, registration is at 8 a.m. on the first day. Standard Classroom Live courses begin at 9:30 a.m. and conclude at about 6:30 p.m. each day. However, please note boot camps have extended hours and often run well into the evening. Inquire for specific details.

Virtual Classroom /Web based Training Live

Course Fees:

Course Fees cover all applicable course materials and course software. All published course policies, terms and conditions in effect at the time of registration will be applicable, including cancellation terms, which can be found on the Global Knowledge website www.globalknowledgetech.com.

Course Schedule:

Contact your education consultant for the hours of your Virtual Classroom Live course and please complete your system check prior to the start of class.

Cancellation Policy:

Please see the cancellation policy section.

License Agreement for Virtual Classroom Live:

Payment of the applicable Course Fees gives you a personal non-exclusive, non-transferable license to attend the registered Virtual Classroom Live course. Transferring or sharing your license with anyone else is a violation of the licensing agreement and is subject to legal action.

Service Level:

Global Knowledge endeavours to provide access to the Virtual Classroom Live learning environment for live class access. Given the nature of local network performance conditions and the Internet in general, Global Knowledge cannot assure and makes no warranty that access to the Virtual Classroom Live environment will be without interruption. In all cases, the Global Knowledge help desk will support students who have technical/performance issues.

Client Virtual Platform Use:

In some instances, a client will request to have their private training class delivered on their internal synchronous learning platform. In these cases it is the client's responsibility to provide adequate licenses, event setup and technical support, as well as basic training/instructions for the Global Knowledge instructor. In all cases, the client is prohibited from loading Global Knowledge training content into the client platform. In addition, due to intellectual property restrictions, the client is prohibited from recording the training event via their platform. Client's enrolled students are not to share access to the training event(s) with others; the training event(s) and access to any recordings of such event(s) provided by Global Knowledge and Client shall be solely for their individual students' use. Global Knowledge has the right to audit the daily student roster to validate student attendance. The Global Knowledge Virtual Classroom Live guarantee will not apply if a client platform is used, because the client platform may not support certain class functionality and desired student learning experience.

Phone fees:

Some courses and training programs feature highly interactive lab and classroom work that requires frequent collaboration with other class members best suited to telephone communication. Course audio may be delivered via telephone during these lab and classroom collaboration hours. To reduce unexpected charges, be aware of your individual cell phone plans and minutes allowed. Phone service provider charges will not be paid by Global Knowledge.

Self-Paced Ordering Information

*Individual products that are sold as components of a multiproduct package or bundle are not eligible for refund. Any opened or accessed product is not eligible for a refund

*Redeem-Keys are not included. Transferring or sharing your Redeem-Keys or login credentials with anyone else is a violation of the licensing agreement and is subject to legal action.

Cancellation Policy for Self-Paced Web Delivery: Online subscriptions cannot be cancelled or refunded.

Self-Paced Service Level Agreement

System Availability:

System will be available 24/7/365 except during scheduled maintenance. Regular maintenance is scheduled nightly from 1:00 a.m. to 1:15 a.m. IST. An optional window is available every Sunday between 3:00 p.m. and 4:00 p.m. IST and can be used for general system maintenance. This window is used approximately once per quarter. Major software upgrades/releases are performed approximately once per year and often require a larger upgrade window. These upgrades are carefully planned and take place outside of normal business hours.

Data Backup:

Global Knowledge hosting support services provides backup services to secure data in the event of a system failure. These backups are scheduled on a daily basis to ensure data integrity and overall system performance. Full system backups also occur immediately before any hardware or software change is made to the system.

Service Interruptions:

If it becomes necessary for Global Knowledge to schedule additional maintenance that may cause system interruptions outside of the regularly scheduled maintenance time and a customer has provided a designated Administrative Contact, Global Knowledge will use commercially reasonable efforts to provide prior notification of such interruptions to the customer's designated Administrative Contact in the form of a "News Flash." Interruptions are scheduled to minimize their impact on users. Interruptions are scheduled outside of the "workday" as much as possible.

Infrastructure Support:

Infrastructure support is intended to maintain continuous access to the hosted Self-Paced applications and content. Global Knowledge Hosting Services will provide infrastructure support for e-learning, which includes:

Service Availability Definition:

Service availability is defined as the amount of time (excluding scheduled maintenance downtime) Global Knowledge Learning is available and capable of providing service, and it varies by product. Service availability for a given month is calculated as a percentage equal to [(number of minutes the service is available in the month less the number of minutes of scheduled downtime during the month) / (total number of minutes in the month less the number of minutes of scheduled downtime during the month)]. Service is deemed "available" if all matters within the control of Global Knowledge or its agents necessary to make the service available are in place and are in working order. Availability of any service or product delivered by use of the Internet or other internetworking technologies is also dependent on many factors out of the control of Global Knowledge, including but not limited to interruptions to the Internet, interruptions in phone service, interruptions in service by customer's Internet Service Provider or other interruptions in service caused by matters outside of the control of Global Knowledge or its agents.

Customer Feedback:

If you feel that Global Knowledge has not provided the level of service you expect, you may email a complaint to quality.assurance@globalknowledgetech.com Global Knowledge will respond in writing within five business days of receipt of any formal complaint. If upon receipt of such a complaint, Global Knowledge's service logs indicate that during a one-month period including the period specified in the complaint, the service availability has not exceeded 99 percent, customer may receive a refund representing 50 percent of license fees paid by customer for the month in question. Should service availability drop below 99 percent for any three consecutive months or for four months within a one-year period, customer may terminate its license and receive a refund of all pre-paid license fees for any remaining term on customer's license.

Cancellation Policies and Notice Period

If your purchase is made using a discount, promotion or special program additional terms and conditions may apply.

Public Schedule Training Cancellation Policies

Global Knowledge-Delivered Cancellation Policy:

If you are unable to attend your scheduled training class, please call +91 95381 69699. In order to receive a refund for prepayment, you must cancel or reschedule your registration 16 or more calendar days prior to start date of your scheduled class. Failure to provide the required notification will result in full charge of the course. If a student does not attend a scheduled course without the required prior notification, the funds will be forfeited and rescheduling will not be allowed. Within the required notification period, only student substitutions will be permitted. Rescheduling is permitted at any time with 16 or more calendar days' notice. Enrolments must be rescheduled within three months of the cancel date or funds on account will be forfeited.

Self-Paced Training:

Online subscriptions cannot be cancelled or refunded.

Regulations and Legal Compliance

Copyright Infringement:

All Global Knowledge courses are copyrighted. Any unauthorized duplication is not allowed.

Non-discrimination Statement:

Global Knowledge Technologies is committed to the principle of equal opportunity in education and employment. Global Knowledge Technologies does not discriminate against individuals on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, disability, veteran status or any other category protected under applicable law in the administration of its educational policies, admissions policies or employment policies